Your Contact Details
During the process of completing the order form you are required to give us your full contact details. We need your full name, residential address, contact telephone numbers and e-mail address. Please be sure to quote a valid e-mail address on which we can actually reach you prior to despatch of your order.
You MUST check your e-mail regularly prior to delivery, should we need to get in touch with you. If, in the course of processing an order you have placed, it has been necessary to contact you, and we have not been able to do so or we do not receive a response, then the order is liable to amendment, late delivery or cancellation.
Cardholder Details
If you have placed an order and choose to pay online with Worldpay via our secure connection, you will be required to submit your cardholder details. In some cases this may be different to your residential address (for example if working away from home for a period of time).
Please Note: at this stage the address box will have been filled in by the automatic catalogue system. If the address you entered into the invoice address at the start of your order is NOT the cardholder address as held by the bank for that card you MUST over-write this section with the correct details.
If you are unsure about the cardholder address held by your bank you must check with your bank before making the purchase.
If we are notified of problems with the cardholder address or other payment problems it may be necessary to cancel your order. We will notify you by e-mail if we need to cancel an order for this reason.
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Recipient Contact Details
During the process of completing the order form you are required to give us the full contact details of the recipient. All orders MUST clearly show the recipient's full name including first and surname. You may only input one delivery address per order.
Please follow the links below to read all the information pertaining to delivery address requirements.
 Address Details required for UK Deliveries
Address Details required for International Deliveries
You must read these requirements above before completeing the address section of the order form.
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Correspondence
We are English speaking only, and do not have any translators to hand. If you have trouble speaking or understanding English, we advise that you do not telephone us as errors may occur due to lack of understanding or language barriers for which we cannot be held responsible.
All international (outside of UK) correspondence from us will be via e-mail and in British English. All correspondence with us should equally be in English.
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Contact Us
Please feel free to contact us if you have any questions or queries regarding an order you have placed. We will answer your questions as quickly as possible, and within the time needed to effect timely delivery of your order, where possible.
We welcome any other enquiries regarding the ordering of flowers, or regarding any products that are, or are not on our site. If you have any other queries regarding ordering from our site, please feel free to contact us.
Our contact details can be found on our Contact Page
We will endeavour to answer all queries in a timely fashion and within the timescales required of the particular query.
We are Anti-Spam - We do NOT welcome spam e-mail from any source. Do not consider sending us junk e-mail as you are wasting our valuable time. We actively seek ways to stop spam at source.
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