Delivery Information

UK Delivery Areas

Address Details - UK Deliveries

International Destinations

Address Details - International Deliveries

International Coverage

Recipient Details

Delivery Dates

Delivery Times

Delivery Charges

Next Day Deliveries (UK Delivery)

Administration Charges

Address Details required for UK Deliveries
We need as much information as you can give us about the address to which you would like us to deliver your order.

House Number / Name - Please always provide a house number where one is allocated. If only a house name is given, then we will need more information with regards to the locale and description of the house. This will help us to find the house easier and you can provide this information in the special instructions section of the order form.

Flats / Offices - Please provide Apartment / Flat numbers and the name of the apartments / flats. If your order is to be delivered to a work address, then please provide any department, floor number or other relevant information, aswell as the company name.

Hospitals - We require the department / ward number or name within the hospital. It is also advisable to check that a patient is likely to still be resident or to have left the hospital on the delivery date you require.

Funeral Flowers - We apologise but we can not deliver funeral flowers to churches, cemeteries or crematoria. It is usual practice to deliver either to the funeral director in charge of the funeral proceedings, or to the home from which the funeral procession is to leave.

Street/Village/Town/County - Please provide as full an address as you can.

Postcode - We require full postcodes to every UK delivery address. If you do not know the postcode, you may use the Royal Mail Postcode Finder facility. This is a free on-line service, for which you only need to register, and they provide 8 free searches within every 24 hour period. Click the link http://www.royalmail.com or type the URL into the address bar of a new browser window, register and click the postcode finder tab at the top of their page. Once you have the correct postcode of the delivery address you can copy it and close their window to return to our site. All UK postcodes are listed with the Royal Mail, so if you have trouble finding the postcode, it will be because the delivery address you are using is not exactly as the Royal Mail have it listed in their database, keep trying!
Back to Top

International Coverage
Whilst we can organise delivery to all areas of most countries, it is not possible to deliver to all areas of every country. Coverage for each country or country area is clearly shown in the 'Special Instructions' section at the top of each product page.

Total coverage - We can organise delivery of any product shown in these sections to any destination within this country or country area.

Limited coverage - Where coverage is limited, each product has a full list of destination areas to which delivery is possible. Delivery is ONLY possible to the specific areas shown and not outside of them what-so-ever. If your intended destination is not given in the list it is NOT possible to organise your delivery. You MUST be certain that the destination area you choose is the same as in the full address given in the 'Delivery Address' section of the order form.
Back to Top

Address Details required for International Deliveries
Please ensure that the delivery address is completed correctly and in its entirety, including any postal or zip codes necessary. Should it prove impossible to deliver an item due to an incorrect or incomplete address then the order is liable to cancellation, and deductions made to cover costs incurred.

PO Box Numbers - In most countries PO Box numbers are not accepted. Where they are accepted it will be clearly shown in the 'Special Instructions' section at the top of the relevant product page.

Transient Addresses - Orders CANNOT be accepted for delivery to any transient addresses (i.e. non-permanent addresses) such as hotels, airports, ships, incoming seaport passengers, hospitals or oil-rigs, anywhere in the world, primarily because we cannot absolutely guarantee successful delivery. If however we receive an order for delivery to a transient address we may endeavour to organise delivery for you. Orders will be delivered to the reception, not directly to the named recipient. A signature proving delivery will be acquired and this will constitute successful execution of the order. If an attempted delivery to a transient address fails we reserve the right to deduct from any refund costs incurred up to the value of the order.
Orders for delivery to places of work or work addresses will, where necessary, be delivered to the reception, not directly to the named recipient. A signature proving delivery will be acquired and this will constitute successful execution of the order.

Funeral Deliveries - For funeral orders, for the name of the recipient, please state the full name of the deceased, followed by either C/O (care of) the name of the Funeral Director or C/O (care of) the person who is to receive the flowers at the home, depending on where you would like the flowers delivered. We apologise but we cannot deliver funeral flowers to churches, cemeteries or crematoria. It is usual practice to deliver either to the funeral director in charge of the funeral proceedings, or to the home from which the funeral procession is to leave, depending on the etiquette of the destination country.
Back to Top

Recipient Details
We need the full accurate name and salutation of the person to whom you would like us to deliver your order.
The full name of the recipient is required to ensure that we deliver the flowers to the correct person. For example, there may be more than one "Mrs Smith" at an office address!
If the recipient is a "Care of" or "c/o" address, the house owner's name and telephone number must be supplied.

Telephone Number Required
We require a full contact telephone number for the recipient on which they can actually be contacted. If the recipient is outside of the UK this cannot be a UK number, not even a UK mobile number. In the event that the recipient needs to be contacted prior to delivery of the order (for example to clarify a delivery address or time, or to ensure that the recipient is at the given address to recieve the flowers) and it is not possible to contact the recipient on the telephone number given, the order may be subject to delay or cancellation. In this instance charges may apply. We cannot accept the customer's telephone number as a contact number for the recipient.

Funeral Flowers - For the name of the recipient, please state the name of the deceased, followed by either c/o (care of) the name of the Funeral Director or C/O (care of) the person who is to recieve the flowers at the home, depending on where you would like the flowers delivered.

Please be sure to quote telephone numbers (UK mobile / cellular telephone numbers are not accepted) and e-mail addresses on which we can actually reach the recipient / funeral director prior to delivery should this be necessary. If, in the course of processing an order, it has been necessary to contact the recipient prior to despatch, and it has not been possible to do so, then the order is liable to amendment, late delivery or cancellation.
Back to Top

Delivery Dates
How soon we need to receive your order before your specified delivery date differs from product to product in the UK sections, and from country to country in the International section. Please be sure to stick within the ordering deadlines for the particular item (as specified in the UK sections) or country (in the International sections). Although the date selector will always begin from the current date, this does not mean we can deliver your chosen item immediately. Delivery date deadlines are there to allow us to process and transmit your order, and for the sending florist to actually make the selected design, before fitting it into the delivery schedule for the selected day. We understand that flower deliveries are usually to celebrate important special and specific occasions. We ask you to input your desired date of delivery and we always endeavour to deliver on your requested delivery date, although you must be aware that delivery dates cannot be guaranteed. Late orders, particularly late orders for funeral flowers may need to be cancelled. We will notify you if an order is cancelled.

UK Deliveries
There are no deliveries available to the UK on Sundays or UK Public Bank Holidays. Please see the dates for UK public bank holidays.

When there is no mention of any timed deadline for ordering a particular item, next day delivery is available. Some items, however, specify a longer period by which they must be ordered in time for a specified delivery date. This is because certain unusual or complicated items may need to have flowers or mechanics ordered direct from wholesalers in order to make them.

Next Day - Many items within our UK brochure can be ordered for delivery on the day following placement of your order. Orders must be received not later than 4.30p.m. (UK Time) on the day prior to delivery in order for us to be able to proccess your order and send out your flowers when required.

3 Working Days in Advance - This applies to most of the funeral work within our brochure because of the specialist frames and / or flowers with which they are made. Working days are Monday to Friday, the only days when our wholesalers are open.

5 Working Days in Advance - This applies to one or two products which are quite specialist. Orchids, for example, may need to be ordered and shipped to us from Holland to fulfill your order. 

We always endeavour to deliver on your requested delivery date, although you must be aware that delivery dates cannot be guaranteed. Late orders, particularly late orders for funeral flowers may need to be cancelled. We will notify you if an order is cancelled.

International Deliveries
Each country has it's own set of closing dates, including bank holidays, sabbath days and religious holidays. Working days and closing days for each country or country area are clearly shown at the top of each international product page.
There will be no deliveries available on closing days and non-working days. Orders will be despatched on the next available working day.
Back to Top

Delivery Times
Delivery times across the world vary from country to country.
Some countries continue to deliver flowers up to 9pm in the evening.
Standard delivery in the UK is between 8a.m. and 6p.m. UK time.

We can not guarantee any specific delivery times with the exception of deliveries of funeral flowers (see below). If you specify a time parameter in your special instructions we will send your order only with a request to deliver within this parameter if / where possible.

Funeral Flowers - We ask for the time of the funeral within the product details for funeral work in order that we may be sure to deliver in good time. These are always delivered in good time for the funeral.

Next Day Deliveries (UK Delivery)
Many items within our UK brochure can be ordered for delivery on the day following placement of your order. Orders must be received not later than 4.30p.m. (UK Time) on the day prior to delivery in order for us to be able to proccess your order and send out your flowers when required.
Back to Top

Delivery Charges
The delivery charge has been incorporated into the product prices as they are shown in the catalogue. Administration charges are also included.

For UK orders the maximum inclusive delivery charge is £6.99 (this includes any relay charges). Where the delivery charge is less, the extra is added to the value of your flowers.

For International orders the delivery charges vary considerably from country to country. Delivery charges tend to be higher in countries where deliveries are spread far and wide. Also factors such as deserts, seas and lakes, and mountain ranges are usually taken into consideration. This is the main reason for such apparant price differences between countries, aswell as differing flower prices. The cost of delivery / international relay is shown separately within the terms and conditions shown on each country / country area page.
Back to Top

Administration Charges
We strive to provide you with the best service we possibly can and inevitably this incurs costs. Our administration charge covers most of the routine and essential costs involved in ensuring a high quality service and product, a timely and efficient delivery and the customer care and support we know you would prefer. This includes costs such as call charges, handling charges, e-commerce and banking charges, order transmission and tracking, correspondence and customer support. For orders for delivery to UK destinations the inclusive administration charge is just £3.99, and for international orders the inclusive administration charge is just £9.99.
Back to Top

Return to The Information Centre