Placing an Order
and Making Payment

Browsing the Catalogue

Choosing Your Item

Quantity

Choosing the Delivery Date

Card Messages

Tracking the Contents of Your Basket

Priority Contact by SMS

Terms & Conditions Checkbox

Completing the Order Form

Payment Security

Making Payment

Substitution Policy

Timescales for Payment

Ordering in Advance

Order Enquiries

Browsing the Catalogue
Orders are welcome from anywhere in the world for delivery either within the UK or to over 140 countries around the world.

Our catalogue is divided into sections to make it easy for you to navigate.

International Flowers - Here you will find all the selection pages for the countries to which we can organise delivery. We have sub-divided the world into continental and regional areas and then into country and country areas. Some countries have different groups because there are different prices for different areas, which is largely down to the differing delivery charges.

Flowers by Design to UK - Here is the main catalogue for our UK designs. It is split into design type, i.e. Bouquets, Flower Arrangements and Funeral Flowers. This is again sub-divided as to the type of bouquet and arrangement.

Flowers by Occasion to UK - Here we have taken selections from our UK catalogue (above) to offer you the most suitable designs for each occasion. You might find this very useful and informative, for example the designs selected for the birth of a new baby are chosen with consideration to the fact that a new Mum might not have much spare time on her hands and so would prefer a ready-arranged design!

Special Occasions in the UK - During the peak periods such as Christmas, Valentine's Day and Mothers Day in the UK we have our Special Selection for that period as a separate section as this makes it very easy for you to navigate to from our menu system.

Our Menu
At the top of every page of the catalogue we have a full drop down menu showing each section of the catalogue. This enables you to navigate directly to any page of the catalogue without having to go through many stages.

Product Pages
Each product page shows a number of different designs for that category. Scroll down the page to choose your design.
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Choosing Your Item
Browse through our catalogue to find the design you would like to order.

UK Destinations - Having chosen the design you would like to order, select the specific size, colours and styles for that item. You may at this stage choose "Priority Contact by SMS" (see below). For funeral work, you must state the time of the funeral. If you have any particular preferences on the flowers, for example 'Do not include Lilies' or 'No Red' you can state these in the Special instructions section of the order form and we will try to accomodate your wishes where possible. Click the "ORDER" button to add the item (and all the choices you have made for that item) to your basket.

International Destinations - Choose your item from the selection shown that is available for your destination country. Please note if an item you would like to order is not shown in the selection for that country then it is not available. Having chosen the design you would like to order, select the specific size, colours and styles for that item, and the destination area if one is shown. For funeral work, you must state the time of the funeral. If you have any particular preferences on the flowers, for example 'Do not include Lilies' or 'No Red' you can state these in the Special instructions section of the order form and we will try to accomodate your wishes where possible. Click the "ORDER" button to add the item (and all the choices you have made for that item) to your basket.
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Quantity
You may only order a quantity of 1 per item as it is assumed in the software that you would not want to order more than 1 of any particular item to the same recipient on the same day. Should you wish to do this however, you will have to place two separate orders and we will add the second delivery charge to the value of the flowers.
You may however order different items on the same order for delivery to the same address on the same day. Again, should you wish to do this we will add the second delivery charge to the value of the flowers.
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Choosing the Delivery Date
Once you have clicked the "ORDER" button, the next page will ask for the delivery date. Please be sure to stick within the ordering deadlines for that particular item (as specified in the UK sections) or country (in the International sections). Although the date selector will always begin from the current date, this does not mean we can deliver your chosen item immediately. Delivery date deadlines are there to allow us to process and transmit your order, and for the sending florist to actually make the selected design, before fitting it into the delivery schedule for the selected day.
Ordering deadlines are shown clearly either in the product description for UK products or in the Special Instructions at the top of each country or country area page for International items.
Orders received after deadlines have passed will be sent on the nest availble delivery date, or in the case of funeral work may be cancelled.
Delivery dates are always aimed for but cannot be absolutely guaranteed.
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Priority Contact by SMS 
Receive updates and correspondence regarding your order direct to your mobile / cellular phone by SMS text message. Convenient if you do not have constant access to e-mail, or are away from home / work for any reason. This is particularly important if there is a problem with your order and we need to contact you urgently in order to resolve the problem. Order Acceptances, queries and any other correspondence relating specifically to your order is also sent via e-mail in the normal way even if you choose this option.
In the event that messages are undeliverable for any reason (e.g. incorrect number given, no signal at destination, phone switched off for a long period of time, etc.) you will not be entitled to a refund.
We will NOT send spam text messages. The only messages you will receive from us will be those relating specifically to your order.
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Card Messages
You will be asked to complete the message you would like to be sent with your flowers. We have asked for a maximum of 200 characters here (although the script will allow you to type more) but please be aware that the message cards are only 'small business card' size and therefore we cannot realistically write enormous passages on them!
All card messages must be written using the English alphabet as the international computer network only recognises the English alphabet.
Messages written using non English Alphabet characters will be amended, and as such may loose meaning in translation.
We do not accept orders sent anonymously, with no name of sender on the card message. The only circumstance where we would accept an order which is sent anonymously is when there is a successful completion of the 3D Secure authorisation process. Orders sent with no name of sender and no successful completion of 3D Secure Authorisation will automatically be cancelled.
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Tracking the Contents of Your Basket
At any time, whilst you are browsing the catalogue, you can check the contents of your basket. Your basket is clearly shown at the top of the page at all stages of the order placement also. Click on the basket link and you will be able to view the contents of the basket and amend the details.

Amend / remove the product - From your basket you can amend the card message, the delivery date or remove the item from your basket. Click the "UPDATE" button to register these changes.

Save Shopping List - You can save the item in your shopping list if you wish to purchase at a later date. Click the "SAVE SHOPPING LIST" to store this information for later.

Retreive shopping list - You can retreive a saved shopping list by clicking on the "GET SHOPPING LIST" button

Return to catalog - You can return to the catalog if you wish to continue browsing for ideas. You can add many different items to your basket, then return to the basket to remove any unwanted items once you are ready to order. Click the "RETURN TO THE CATALOG" button to continue browsing.

Checkout now - Once you are happy with the items in your basket you can move on to the payment process. Click the "CHECKOUT NOW" button to go to the order forms.

Please be sure, before commencing payment that your order details are correct.
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Completing the Order Form
"CHECKOUT NOW" will route you to the rest of the order form to complete your order. Your basket and contents are clearly shown at the top of the page at all stages of the order placement. Please be sure, before commencing payment that your order details are correct.

Invoice Address - This is your name, residential address including postcode, contact telephone numbers and e-mail address.
Please be sure to quote an e-mail address on which we can
actually reach you prior to despatch of your order.
You MUST check your e-mail regularly prior to delivery, should we need to get in touch with you. If, in the course of processing an order, it has been necessary to contact you, and we have not been able to do so or we do not receive a response, then the order is liable to amendment, late delivery or cancellation.

Terms & Conditions Check Box - The process of ordering, organising, making and delivering a gift of flowers or funeral tributes is a highly complicated matter in which both the customers' and recipients' emotions are usually highly significant, and one in which lead times are usually very short. Therefore we have endeavoured throughout this site to make the process of ordering flowers as problem free as possible, by means of our advice and terms and conditions. Therefore we have introduced a mandatory section to the order form which asks you to confirm, by way of checking the box, that you have read, understand and agree with our Information and Terms & Conditions. If you choose not to check this box the order system will not allow you to continue with the order process.

Recipient Name & Delivery Address - By clicking 'Next' you are automatically taken to the delivery address section. All orders MUST clearly show the recipient's full name including first and surname. You may only input one delivery address per order.
Please follow the links below to read all the information pertaining to delivery address requirements.
Address Details required for UK Deliveries
Address Details required for International Deliveries
You must read these requirements above before completeing the address section of the order form.

General Information - There are some general questions that are not mandatory, but which will help us to serve you better.
Occasion / reason for buying? helps us to choose a suitable gift card on which to write your message.
Are there any special instructions for the flowers or the delivery address? This enables you to tell us of any specifics regarding the flowers (for instance likes or dislikes lilies), or of any difficulties we may have of finding the delivery address (for instance only a house name and no number)
Please do not ask us to leave the flowers un-attended (for instance 'leave in porch' or 'round the back') as we insist that all our orders have a signature upon delivery from our delivery agents.
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Making Payment
We accept Visa, Mastercard, Maestro, Visa Debit, Solo, Visa Electron and JCB. Unfortunately we can no longer accept online payments with Amex. All payments are inclusive of VAT, our VAT number is 712 6369 41

Due to changes in banking regulations that increase customer security, we can no longer accept payments over the telephone.

Secure Online Payment - This will route you to the secure banking server at Protx. This is the most secure method of paying online as no card details come to us in any form. At this point you will notice the Padlock symbol in your status bar to verify the secure nature of the connection. It is illegal to purchase online using another persons credit / debit card therefore you must be the authorised user of the card you are using.

Cardholder Details
Please Note: at this stage the address box will have been filled in by the automatic catalogue system. If the address you entered into the invoice address at the start of your order is NOT the cardholder address as held by the bank for that card you MUST over-write this section with the correct details.
If you are unsure about the cardholder address held by your bank you must check with your bank before making the purchase.

You can make payments online in Pounds Sterling and if yours is a different currency to this, it will be converted into your own currency by your own bank at their rate of exchange. Once you have entered your card details, if you have registered your card with your bank you will then be passed to 3D Secure authentication.

3D Secure Authentication - This is a new level of banking security that allows you to register your card to the "Verified by Visa" or "Mastercard Securecode" schemes using pin numbers and password protection. Your own bank holds this information and so every online purchase using your registered card must be authenticated by yourself with your own unique pin and password. As with all pins and passwords, this should not be the same as any other pins or passwords, but be ones you can remember easily. This gives you added security and peace of mind that should anyone obtain your card details through fraudulent means, they will not be able to use it online to purchase from any web site such as ours that uses 3D authentication.
If your card is registered with either of these schemes, when buying from our site you will be asked by your bank to auhtenticate your purchase.

Once your payment has been authorised by the bank your order details will be sent to us. Neither placement of an order, the confirmation e-mail of placement of an order, nor the authorisation of payment of an order constitutes acceptance of an order. Orders, once received are accepted or rejected. We will notify you by e-mail if we reject or cancel an order, giving the reasons why and notification of any charges incurred.

If we are notified of problems with the cardholder address or other payment problems it may be necessary to cancel your order. We will notify you by e-mail if we need to cancel an order for this reason.
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Timescales for Payments
Orders and payment must be received in full not later than the ordering deadlines as shown clearly throughout the catalogue.

For UK deliveries - Orders and payment must be recieved in full not later than 10.30a.m. on the expected date of delivery for all UK deliveries excluding funeral work. For funeral work, (unless specified otherwise) orders and payment must be recieved in full not later than three working days in advance of the funeral date.

For International deliveries - Orders and payment must be received in full not later than the ordering deadlines as shown clearly in the Special Instructions at the top of each country product page.

Neither placement of an order, the confirmation e-mail of placement of an order, nor the authorisation of payment of an order constitutes acceptance of an order. Orders, once recieved are accepted or rejected. We will notify you by e-mail if we reject or cancel an order, giving the reasons why and notification of any charges incurred.
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Payment Security
Online credit card payments are processed through Protx, within the secure Protx banking server. This is the most secure method of paying online as no card details come to us in any form. When you chose this method of payment you will notice the Padlock symbol in your status bar to verify the secure nature of the connection. We are listed in 'Shop Safe', the UK's leading guide to safe internet shopping.
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Substitution Policy
We endeavour to ensure that your flowers are made to your specifications however the pictures shown within the catalogue are for guidance only.

We always endeavour to make the item you have requested however if the requested flowers are unavailable at short notice or out of stock, then unless specified by yourself in the Special Instructions, we will assume that the delivery date is the most important criteria. In this event, we will automatically substitute where necessary, according to colour, style and availability in which case the item sent may not be exactly as per your order (but will always be as close as possible and of equal quality and value). Due to short lead times and regional variations, we will not be able to notify you of this in advance.
Please also understand that none of these flowers are "off the shelf" products. They are hand made by individual florists who each have their own design style and therefore each item will be uniquely made and may therefore also differ slightly from the specific products shown in the pictures. Pictures are for guidance only.

USA and Canada - Bouquets are seldom made in the USA and Canada as most flowers are delivered arranged in a container. In hotter areas the florist may decide to substitute a bouquet for a flower arrangement or aquapack bouquet to avoid drying out in transit. Unfortunately, if you order a bouquet and it is substituted for an arrangement, the florist in the USA or Canada will not inform us of this. But please remember, they will only substitute when it is beneficial for the flowers and to increase longevity and you will not be charged any extra for the arrangement.
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Ordering in Advance
You are welcome to order in advance of our stated deadlines. Most of our customers order at least two days prior to the stated deadline.

It is actually beneficial to place your order at least two days prior to the stated deadline for ordering. This gives everybody involved in the order process time to check and confirm the details, resolve any problems, order in all the necessary flowers, plants and or mechanics, and to organise the delivery schedule. This becomes especially important during busy peak periods such as Christmas, Mother's Day and Valentine's Day, when volumes of work are increased.

There is no limit to how early you can place your order. A few of our customers place their Christmas orders in October! You can trust us to take care of your order, and be assured that it will be delivered on your requested date of delivery (with the exception of non-working days).

Ordering in advance also gives you more flexibility should you wish to amend or cancel your order. We need 36 hours notice of cancellation or amendment of your order.
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